Questions

Frequently asked questions

If your question isn't here, call 158 2103 0431 or email service@youyouspace.com — we answer in English.

What exactly is You You Space?

You You Space is a professional self storage company in Shanghai for individuals, families and businesses. Think of it as an external hard drive for your home: a private room outside your apartment where you can keep the things you don't have space for, and get to them whenever you like.

Every facility has 24-hour infrared surveillance, controlled access and staff patrols, so what you store is protected.

How do I rent a unit, and how long is the contract?

There is no long-term commitment. You can sign and move in the same day. Terms run from one month up to one or two years, and you can renew at any point.

Rent can be paid monthly, quarterly or yearly, and prepayment discounts are available on selected unit types. Payment is accepted by cash, card, WeChat Pay, Alipay or bank transfer.

How secure is the facility?

Security is the part we don't compromise on. Corridors are lit around the clock and covered by 24-hour CCTV. Entry is controlled by an IC card system, backed by staff on site and patrols. Each unit is locked with your own padlock, and coverage can be arranged for stored goods.

What can I store — and what can't I?

Customers store household goods, seasonal clothing, furniture, business inventory, company records, financial documents, artwork and collections.

Not permitted: toxic materials, fresh food, anything perishable, anything with a strong odour, living plants or animals, and anything illegal under Chinese law.

Can I access my unit at any time?

Yes. Storage customers have unlimited access 24 hours a day, seven days a week, including weekends. You use your own IC card at the gate and the lift.

The office — for payments, contracts and new customers — is open 9:00–18:00, Monday to Sunday, and closed on national holidays. If you need access during a holiday period, tell your consultant in advance.

Who uses self storage in Shanghai?

People between homes, families decluttering, expatriates on assignment, students between semesters, businesses with excess stock or archives, collectors storing art and instruments, and anyone who simply needs a private room that isn't their apartment.

How do I move my things in?

Two options. Self-service: buy boxes from us, pack yourself, and we arrange a truck for the day. Full service: our crew packs, dismantles, transports, unloads and places everything in your unit for you.

Most customers moving a whole apartment choose full service; most storing a few boxes choose self-service.

Do you handle international moves?

Yes — sea and air freight, export packing, customs clearance, insurance and delivery to your new address, in both directions. See international moving for details.

Is there a deposit or administration fee?

Yes. There is a one-off administration fee at sign-up and a refundable security deposit. Both are stated in writing before you sign, and the deposit is returned when you move out with the unit in good condition.

Can I change to a bigger or smaller unit later?

Any time. If your things grow, move up a size; if you clear things out, move down and pay less. Just speak to your consultant — it's usually arranged the same day.

Can you receive deliveries for me?

Yes, we can accept deliveries on your behalf so couriers don't need to reach your home or office. Tell us in advance and we'll note it on your account.

Where are you located?

Our facility is in Pudong: 2F, No.518 Wuzhou Avenue, next to Wuzhou Avenue Station on Metro Line 6. Full directions and an English route map are on the contact page.

Still deciding?

Come and look

Photographs answer most questions faster than words do.

Still deciding?

Send us a message with what you need to store. We'll tell you the size and the price, and you can decide after that.